In Vino Veritas XCII: Don’t Forget Your Waitstaff
Many hotel restaurants do not have a sommelier. Or, if they do, there may be shifts where that position is not filled – midday lunches, for example…
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In Vino Veritas XCII: Don’t Forget Your Waitstaff
Many hotel restaurants do not have a sommelier. Or, if they do, there may be shifts where that position is not filled – midday lunches, for example…
read more
Best practices for effective hotel contact center management
Ever thought about how you could make your hotel contact center work better for you? The hotel contact center plays a key role in converting first-time guests into regular guests and encouraging repeat business from existing patrons…
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Ecolodges in the Middle East: The new big thing
While global interest in ecotourism has been growing at a rapid pace, inflation has also started to shape travel choices…
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SeaPods: Giving A New Meaning to Ocean Front Living
For three-and-a-half years, Grant Romundt – co-founder of Ocean Builders – lived in a floating home in Toronto.
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At Virtuoso, a microcosm of industry activity
The most colorful description of a company's experience during Covid was conveyed to me by Joss Kent, CEO of AndBeyond, whose safari lodge business' strategy is driven exclusively by its sustainability-related impact objectives…
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The hotel that inspired 'Dirty Dancing' has burned down
Somebody put Baby in a corner: the remains of an upstate New York hotel that inspired the movie "Dirty Dancing" have burned down, according to the local fire department…
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Tourism and the metaverse: towards a widespread use of virtual travel?
The metaverse can be defined as a set of virtual shared spaces that are indexed in the real world and accessible via 3D interaction…
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The importance of branding in the hospitality industry
If you have been working in the hospitality industry in the last few years, chances are you’ve been hearing catchphrases like “stay on brand” and “that’s very on brand” more and more often.
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What Can Hotels Learn from Short-Term Rental Technology Innovation?
Hotels are working within a world where change is at a pace never before experienced…
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Are we in a travel bubble or a new normal?
Is the industry in the midst of a busier-than-ever normal of travel or a bubble that will pop? That was the question posed during a Virtuoso Travel Week press conference, held in person in Las Vegas and virtually on Monday…
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Cultural Intelligence is The Bridge to Hospitality
A few weeks ago, I was in New York City, crossing the Brooklyn Bridge. I felt the slightest sway, a barely perceptible give as I drove…
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Why Self-Service is Hospitality’s New Normal
The hospitality industry has gone through a transformational phase over the past three years…
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6 Ways to Use QR Codes. Seven suggestions for adding contactless tech to your hospitality business
QR codes may resemble little boxes of pixelated TV fuzz, but they’re actually high-tech tools that can help streamline your business practices and potentially increase sales.
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The Effects of Booking Abandonment Go Beyond Loss of Revenue
The travel industry is always in a state of flux. New technologies emerge, consumer travel habits change, and new trends emerge…
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Becoming a greener restaurant in just two steps
Do you want to become an eco-responsible restaurant but don’t know what measures to put in place without interfering with your work?
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Hotel Revenue Forecasting: Definitions, Models, and Best Practices
As unpredictable as it can be at times (especially through the COVID-19 pandemic), forecasting is still an important part of running a hotel and being able to make strategic revenue management decisions…
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Press One To Do This, Two To Do That … Phone Tree Abuse!
We’ve all experienced it. We’ve called the customer support line, and a pre-recorded message answers stating, “Press one for this, two for that, etc., etc. Well, it happened to me again – the third time this week – and this is how it went down…
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OYO ADDS EUROPEAN VACATION RENTALS WITH ACQUISITION OF DANISH OPERATOR
OYO has acquired Bornholmske Feriehuse, a vacation home management company based on the Danish island of Bornholm. Terms of the acquisition have not been disclosed.
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